I got stuck in an elevator for a while but finally found my way out of it. The elevator system should be fixed and checked. The front desk service did not meet my expectation. I went to tell them that my group were ready for an airport drop-off service provided by the hotel. One of the ladies looked at me like I went to interrupt her with something unnecessary and gave me a stern look and said I had to wait for 5 minutes, then she went quickly back to look at something more interesting. How on earth I would know that her clock was 5 minutes to the appointed time when my watch show the exact time I should show up. She could have said something more pleasant, but with her face like that, I was quite upset. Corridors in each floor were too dark; it was scary sometimes. I found a broken bidet on my second day. My brother also broke a soap dispenser on his first time using it. I suppose it should not be in a good condition.
Apart from those parts, Sunee Grand Hotel was great. We got free airport drop off service, bell-boys were polite, food was ok - not too expensive, located in a good location, has a connecting area to department stores, movie theater, bowling, spa, etc. The hotel is near lots of tourist places and temples. Door mans are always ready to serve customers. Room rate is reasonable.